Shipping Policy

Shipping Policy

At Rancher Hat Bar, we want every order to feel as smooth and enjoyable as finding the perfect hat.

This Shipping Policy explains how we prepare, ship, and deliver your order — from the moment you complete your purchase to when your new favorite hat arrives at your door.

Our Shipping Commitment

A great hat is made to be worn, enjoyed, and remembered.

To provide customers with a wider selection of Western-inspired styles, some of our collections are fulfilled through trusted production and distribution partners. This allows us to offer unique designs while maintaining careful quality standards.

Our fulfillment approach helps us:

🤠 Offer a variety of classic and modern hat styles
📦 Provide reliable delivery directly to customers
✨ Maintain quality while keeping our collections accessible

We appreciate your patience while we carefully prepare your order.

1. Order Processing & Shipping Fees

Every Rancher Hat Bar order goes through a preparation and quality inspection process before shipment.

Order Processing Time

Please allow:

2–5 business days

for order verification, preparation, packaging, and shipment processing.

During peak shopping periods, holidays, or promotional events, processing may require additional time.

Shipping Fees

Shipping costs are calculated based on your order details and delivery location.

Available shipping rates will be displayed during checkout before payment confirmation.

2. Estimated Delivery Time

Delivery times may vary depending on your location and shipping method selected at checkout.

Region Estimated Delivery Time
United States 7–15 Business Days
Canada / United Kingdom / Australia 10–18 Business Days
International Orders 15–25 Business Days

Please note that delivery estimates are not guaranteed arrival dates.

Factors such as carrier delays, weather conditions, holidays, or customs processing may affect delivery times.

We appreciate your understanding while your order makes its way to you.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

  • Tracking details may take 24–72 hours to update after shipment
  • Initial tracking information may appear delayed while the carrier processes your package
  • Your order is still moving through the delivery network even when updates are temporarily unavailable

4. International Shipping, Duties & Taxes

For customers outside the United States, additional customs fees, import duties, or local taxes may apply depending on your country’s regulations.

Customers are responsible for any applicable:

  • Import taxes
  • Customs charges
  • Local fees required by their destination country

Rancher Hat Bar is not responsible for delays caused by customs inspections or government processing requirements.

5. Order Changes & Cancellation Requests

We understand that sometimes changes are needed.

If you need to update your shipping information or request an order cancellation, please contact us as soon as possible.

Please email:

support@rancherhatbar.com

within 12 hours of placing your order.

Once your order has entered the fulfillment process, we may no longer be able to make changes or cancel the shipment.

6. Lost, Missing, or Damaged Packages

We want your Rancher Hat Bar experience to be a great one.

Damaged Items

If your package arrives damaged:

Please contact our support team within 72 hours of delivery and include:

  • Your order number
  • Photos of the damaged package or product

Our team will review the issue and help arrange an appropriate solution.

Lost Packages

If your tracking information confirms that your package has been lost during transit, please contact us.

After carrier verification, we will work with you to resolve the issue and provide the best available solution.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Please carefully review:

  • Name
  • Shipping address
  • Apartment/unit number
  • Contact information

Rancher Hat Bar cannot guarantee delivery or replacement for orders delayed due to incorrect information provided by the customer.

Contact Us

If you have any questions regarding shipping, delivery, or your order, our support team is happy to assist.

Rancher Hat Bar

📍 306 Riley St
Folsom, CA 95630
United States

📧 support@rancherhatbar.com

📞 +1 (916) 800-9580

Thank you for choosing Rancher Hat Bar.

We appreciate your support and look forward to helping you find a hat that becomes part of your story.