Return & Refund Policy
Return & Refund Policy
At Rancher Hat Bar, customer satisfaction is at the heart of everything we do.
We want you to feel confident when choosing your next favorite hat. If your purchase does not meet your expectations, this Return & Refund Policy explains how returns, exchanges, and refunds are handled.
1. Return Window & Eligibility
We accept return requests within 30 days of delivery.
To qualify for a return, your item must meet the following requirements:
✔ The hat must be in the original condition received
✔ Unworn and unused
✔ Free from stains, damage, odors, or alterations
✔ Include original packaging and tags (if provided)
✔ Include proof of purchase or order information
For hygiene, quality control, and resale reasons, returned items must be in a condition suitable for resale.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Please include:
- Order number
- Reason for return
- Photos of the item (if there is a quality issue)
Once your request is reviewed and approved, we will provide return instructions and any required details.
Important:
Please do not send items back before receiving return approval from our team. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Orders
We carefully inspect every order before shipment.
If your hat arrives:
- Damaged during delivery
- Defective
- Different from the item ordered
Please contact us within 72 hours of receiving your package.
To help us resolve the issue quickly, please provide:
📷 Photos of the product
📦 Photos of the packaging
📝 Your order number
Our team will review your request and work with you on the best solution.
4. Items Not Eligible for Return
Certain items cannot be returned, including:
- Items that have been worn or altered
- Products without original packaging or tags
- Items damaged due to improper care or use
- Final sale or clearance items
- Gift cards
- Customized or personalized hat designs
Original shipping charges are non-refundable unless the return is caused by an error from Rancher Hat Bar.
If you are unsure whether your item qualifies for return, please contact us before sending it back.
5. Exchanges
If you would like a different size, color, or style, we recommend the following process:
- Request a return for your original item
- Once your return is approved, place a new order for your preferred replacement item
This helps ensure the style you want remains available.
6. International Orders
For customers outside the United States, return requests are subject to the same eligibility requirements.
Please note:
- Customers may be responsible for return shipping costs
- Customs fees, duties, and international shipping charges are non-refundable
- Delivery delays caused by customs are outside of Rancher Hat Bar’s control
7. Refund Process
Once your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.
If approved:
✔ Refunds will be issued to your original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time to reflect the refund
If you have not received your refund after the processing period, please contact us:
8. Return Shipping Information
Please contact Rancher Hat Bar before sending any return package.
A return authorization is required to ensure your return is properly processed.
Return Contact:
Rancher Hat Bar
306 Riley St
Folsom, CA 95630
United States
Email:
support@rancherhatbar.com
Phone:
+1 (916) 800-9580
Our Promise
At Rancher Hat Bar, we want every customer to enjoy a smooth shopping experience — from discovering the perfect Western-inspired style to receiving a hat they love wearing.
Your satisfaction matters to us, and our team is always here to help.
Thank you for choosing Rancher Hat Bar.